Customer service
The GoBoat experience should be as easy and pleasant as possible for you. That's why you can manage most things via our online self-service.
- All bookings can be made online
- Manage/change your booking via the link in your booking confirmation email
- Cancellation:
- More than 72 hours before departure you can get a refund
- More than 24 hours before departure you can change the time or get a voucher
- Under 24 hours before departure the booking cannot be changed or refunded
Contact us
We are happy to help! However, please check our FAQ first, as most answers can be found there. And read more about group bookings of more than 24 people.
Phone hours: Mon, Tues, Thurs and Fridays from 10-12. Wednesdays from 15-17. Closed on weekends and holidays. If you have a booking, please call us via the number in your booking which is answered every day.
Foto: Signe Greiner
Map of the GoBoat harbor in Berlin
Do you want to see where you you can sail and what to see? Do you want to make a route before you sail? Here you can find the map of the water ways. We have paper copies of the map in all boats as well.
Map of the GoBoat harbor in Berlin
Berlin Osthafen
Other inquiries
We are ready to help. Contact us based on your needs. Please first read our FAQ for the most common questions.
Group bookings
Want to sail with GoBoat for your next event? Contact us for group bookings with more than 24 people. For less than 24 people, we recommend that you book directly in our booking system.
Foto: Signe Greiner
Groups and companies
Every year, thousands of people sail with GoBoat as part of a company outing or private celebrations.
Is your company having a summer party, a department get-together or a staff association outing?
Are you throwing a birthday party, celebrating a wedding or just an occasional celebration?