Customer service

The GoBoat experience should be as easy and pleasant as possible for you. That's why you can manage most things via our online self-service.

  • All bookings can be made online
  • Manage/change your booking via the link in your booking confirmation email
  • Cancellation:
    • More than 72 hours before departure you can get a refund
    • More than 24 hours before departure you can change the time or get a voucher
    • Under 24 hours before departure the booking cannot be changed or refunded

Contact us

We are happy to help! However, please check our FAQ first, as most answers can be found there. And read more about group bookings of more than 24 people.

Phone hours: Monday: 14-17 Tuesday: 14-17 Wednesday: 10-13 Thursday: 14-17 Friday: 14-17. Closed on weekends and holidays. If you have a booking, please call us via the number in your booking which is answered every day.

Copenhagen Harbour Friends Boat Rental Picnic Water GoBoat

Photo: Signe Greiner

Osthafen, Berlin

Stralauer Allee 3
10245 Berlin

Map of the GoBoat harbor in Berlin

Do you want to see where you you can sail and what to see? Do you want to make a route before you sail? Here you can find the map of the water ways. We have paper copies of the map in all boats as well.

Map of the GoBoat harbor in Berlin

Featured image for the Berlin location


Other inquiries

We are ready to help. Contact us based on your needs. Please first read our FAQ for the most common questions.

Group bookings

Want to sail with GoBoat for your next event? Contact us for group bookings with more than 24 people. For less than 24 people, we recommend that you book directly in our booking system.

Partner with GoBoat

If you are interested in partnering with GoBoat, please email us. Please note that we do not sponsor free boat rides.

Press and influencers

Press and influencers please contact GoBoat CMO Eric Ziengs. Find pictures and facts in our press room - also if you want to review a GoBoat tour.

several groups sailing out in rental boats goboat copenhagen

Photo: Signe Greiner

Groups and companies

Every year, thousands of people sail with GoBoat as part of a company outing or private celebrations.

Is your company having a summer party, a department get-together or a staff association outing?

Are you throwing a birthday party, celebrating a wedding or just an occasional celebration?